The short version
- Ships within the continental US, usually within 2 business days of payment
- Shipping charged at actual cost, quoted before you pay
- Arrived broken? Tell us within 48 hours and we replace or refund it
- Not happy with a specimen? Contact John within 14 days to return it
- Our guarantee covers purchases at shows too
01Where we ship
We ship to addresses in the continental United States (the 48 contiguous states and Washington, D.C.). We do not currently ship to Alaska, Hawaii, US territories, APO/FPO addresses or other countries.
02Shipping cost
Shipping is charged at the actual cost to send your order, based on its weight, size and your ZIP code, plus packing materials where needed. John tells you the exact shipping cost before you pay, so there are no surprises.
03When your order ships
Orders usually ship within 2 business days after payment. On show weekends John is on the road, so orders placed then ship early the following week. You will receive a tracking number when your order ships.
04How we pack
Every specimen is wrapped individually and packed to travel safely. Delicate pieces get extra padding.
05Damaged in transit
If anything arrives broken, contact us within 48 hours of delivery with a photo of the item and the packaging. We will replace it with a similar piece or refund it, including the shipping cost for that item. Please keep the packaging until the issue is settled, in case the carrier needs to see it.
06Lost packages
If tracking shows no movement for 7 days, or your package is marked delivered but has not arrived, let us know. We will work with the carrier and, if the package is lost, send a replacement or a refund.
07Returns
If you are not happy with a specimen, contact John within 14 days of delivery before sending anything back. Return the item in the condition you received it, well packed. Once it arrives, we refund the price of the item to your original payment method within 5 business days.
Return shipping
If the item was damaged, mislabeled or not as described, we pay the return shipping. For other returns, the return shipping is paid by the buyer, and the original shipping cost is not refunded.
Grab Bags and Bargain Boxes
Because their contents are a surprise mix, we cannot take back a Grab Bag or Bargain Box just because you did not like a particular piece. If a piece arrives broken or mislabeled, or the count is short, we will make it right.
08UV flashlights
Unused UV flashlights can be returned within 14 days of delivery. If a flashlight stops working within 30 days of delivery through normal use, we will repair it, replace it or refund it.
09What is not a defect
Natural variation in color, pattern, size and shape, natural inclusions, small surface marks and rough edges are part of every natural specimen and are not defects. See our Terms of Sale.
10Bought at a show?
Our guarantee applies to purchases made at shows too. Talk to John at the next show, or contact him by phone or email.
11How to start a return or claim
- Call or text John at (205) 907-5648, or email john@creekviewminerals.com.
- Include your name, what you ordered and, for damage, a photo.
- John will reply, usually within 24 hours, and tell you what to do next.
Still have a question?
John answers these himself, usually within 24 hours.